Order Processing Time

All orders are processed within 24 from the time your payment is confirmed.

Please ensure your shipping address is correct at the time of placing your order. Awange Label is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is returned to us due to an incorrect address, additional shipping fees may apply to reship the item.

Please note, orders placed on weekends or public holidays ship the next business day.

Shipping Costs and Delivery Times

Shipping costs and delivery times vary depending on your location and the shipping option you choose. The final shipping cost will be calculated at checkout.

Domestic Shipping (Australia)

Standard Shipping: Estimated delivery within 3-7 business days. Cost calculated at checkout.

Express Shipping: Estimated delivery within 1-3 business days. Cost calculated at checkout.

International Shipping

Standard International Shipping: Estimated delivery within 7-21 business days, depending on the destination. Cost calculated at checkout.

Express International Shipping: Estimated delivery within 5-10 business days. Cost calculated at checkout.

Note: Delivery times may vary due to factors beyond our control, such as customs delays or shipping carrier issues.

Please carefully review your order details before finalizing your purchase. Awange Label is not responsible for costs or delays incurred due to errors made during the ordering process.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the shipping carrier's website.

Customs, Duties, and Taxes

For international orders, additional customs duties, taxes, and fees may be applicable upon the package's arrival in the destination country. These charges are not included in our shipping fees and are the responsibility of the customer. We recommend contacting your local customs office for more information on potential charges.

Incorrect or Incomplete Addresses

It is the customer's responsibility to provide a correct and complete shipping address when placing an order. If an order is returned to us due to an incorrect address, additional shipping fees may apply.

Delivery is considered complete when the package is left at the address provided. For high-value orders, a signature may be required upon delivery to ensure the package is securely received.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at support@awangelabel.com within 7 days of the expected delivery date. We will work with the shipping carrier to investigate and resolve the issue.

Awange Label is not liable for packages once they have been confirmed as delivered by the shipping carrier.

Shipping Delays

While we strive to meet the estimated delivery times, delays may occur due to factors beyond our control, including customs inspections, public holidays, and carrier delays. We appreciate your patience and understanding in such situations.

Please note that handling time is separate from shipping time.

Returns and Exchanges

For information on returns and exchanges, please refer to our Returns Policy.

Contact Us

If you have any questions or concerns about your order or our shipping policy, please contact us at support@awangelabel.com. We aim to respond to all inquiries within 24-48 business hours.